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Effective Date: August 15, 2026
This Shipping Policy applies to all orders placed on the official e-commerce platform of HOME Collection d.o.o., accessible at www.homecollectionshop.com, the home of our compact kitchen and bathroom small storage racks that turn every cluttered corner into a neat, easy-to-manage cozy spot. This document outlines clear, transparent terms for order processing, shipping coverage, delivery timelines, shipping fees, order tracking, customs rules and delivery related arrangements for every purchase of our sleek space-saving bathroom shelves, kitchen organizer shelves, new arrivals and featured products listed on our Shop page.
1. Order Processing Timeline
All successfully paid orders will be processed within 1 to 2 working days from the date your payment is confirmed, excluding weekends and official public holidays in Croatia. Our warehouse team located at I. Retkovec 16A, 10000 Zagreb, Croatia will carefully inspect every ordered bathroom shelf, kitchen organizer shelf or other storage product to check for quality issues, confirm the order matches your purchase details properly, and securely pack the item with protective packaging material to avoid damage during transit. Once your order is handed over to our partnered logistics provider, you will receive an automated order confirmation email at the contact email address you provided during checkout, to notify you that your parcel has officially been dispatched.
2. Shipping Coverage and Standard Delivery Timelines
We currently offer shipping service to all European Union member states, the United Kingdom, Switzerland, Norway and other select European regions. The estimated delivery time after your order is dispatched varies based on your delivery location:
- For domestic orders within Croatia, the estimated delivery time is 2 to 4 working days.
- For orders delivered to neighboring EU countries including Slovenia, Hungary, Austria, Bosnia and Herzegovina, the estimated delivery time is 3 to 7 working days.
- For orders delivered to other further EU regions, the estimated delivery time ranges from 5 to 12 working days.
Please note that the above timelines are only estimated reference values, unexpected factors such as extreme bad weather conditions, local public health incidents, logistics network congestion, or unforeseen customs clearance delays may lead to slight extensions of the actual delivery period, which is beyond our reasonable control. If your order is still undelivered 15 working days after the dispatch notification is sent to you, you can contact our support team for further follow up.
3. Shipping Fee Rules
We apply a flat rate standard shipping fee of 4.99 EUR for all domestic orders within Croatia. For international orders to other supported European regions, the calculated shipping fee will be automatically displayed at the checkout page before you confirm your payment, based on your delivery location and the total weight of your ordered products. All orders with a total cart value that exceeds 79 EUR automatically qualify for free standard shipping, no extra shipping fee will be charged at all. We do not offer expedited express shipping services at this moment, and all orders will be delivered via our traceable standard logistics network.
4. Order Tracking and Delivery Arrangement
Once your parcel is dispatched, we will send a unique public tracking number to your registered contact email, which you can use to check the real-time logistics status of your order via the official website of our partnered logistics provider. When the courier arrives at your designated delivery address, you or a designated recipient at the address will be required to sign for the parcel to confirm successful receipt. If no one is available to sign for the delivery at the first attempt, the courier will leave a delivery notification slip and arrange a second delivery attempt, or guide you to pick up your parcel at the nearby designated local pickup point. Please always inspect the outer packaging of your parcel for obvious signs of damage before you sign for the delivery, and contact us immediately if you find any packaging damage that may affect the condition of your ordered home storage products.
5. Customs, Duties and Delivery Related Support
For orders delivered to regions outside the EU customs territory, such as Switzerland and Norway, you may be required to pay applicable local import duties, value added taxes or customs clearance processing fees according to local government regulations. All these extra charges are the sole responsibility of the customer, and we do not include these fees in your order payment or shipping fee collected at checkout. If you have any questions about the delivery status, shipping fee calculation, customs related requirements or other issues related to this Shipping Policy, you can reach out to our support team any time via our contact email silvryn@homecollectionshop.com, fill in the inquiry form on the Contact page of www.homecollectionshop.com, or call our service hotline at +385 1 201 2656 during our official business hours, and our team will help resolve all your concerns promptly.