HOME Collection

Privacy Policy

‌Effective Date: August 15, 2026‌

This Privacy Policy applies to the website operated by ‌HOME Collection d.o.o.‌, with the domain name www.homecollectionshop.com (referred to as “we”, “us” or “our” in this policy). We are committed to protecting the personal data and privacy rights of every visitor and customer who interacts with our e-commerce platform, which specializes in compact kitchen and bathroom small storage racks, bathroom shelves, kitchen organizer shelves, and other home storage solutions to turn every cluttered corner of your space into a neat, easy-to-manage cozy spot. This document outlines clearly how we collect, use, store, share and protect your personal information when you browse our website, shop for our products, create an account, contact our support team, or use any of our platform services.

1. Information We Collect From You

We only collect information that is necessary to deliver a seamless, secure and satisfactory shopping experience for you. The categories of information we process include:

1.1 Information You Provide Voluntarily

When you interact with our website, you may choose to share certain personal data with us, including but not limited to:

  • ‌Account Registration Data‌: If you create a user account on our site, we collect your full name, email address, password, and optional contact preferences you set in your account dashboard.
  • ‌Order and Checkout Data‌: When you place an order for our bathroom shelves, kitchen organizer shelves, new arrivals or other featured products, we collect your full shipping address, billing address, contact phone number, payment information (billing name, payment method details), and order notes you leave for our team.
  • ‌Communication Data‌: When you reach out to us via the contact page on our website, send emails to our official contact address silvryn@homecollectionshop.com, or submit feedback about our products and services, we collect the content of your messages, your email address, and any additional personal details you choose to include in your correspondence.
  • ‌Marketing Preference Data‌: If you sign up for our newsletter to receive updates about new arrivals, exclusive promotions and product restocks, we record your consent to receive such communications, and any preference updates you submit to adjust what kinds of marketing content you would like to receive.

1.2 Information We Collect Automatically

When you visit www.homecollectionshop.com, our servers automatically collect certain technical information to help us optimize our website performance and improve your browsing experience:

  • ‌Device and Technical Data‌: We collect your IP address, browser type and version, operating system, device type and model, language settings, screen resolution, and other technical attributes of the device you use to access our website.
  • ‌Usage Behavior Data‌: We record your browsing actions on our platform, including the pages you visit (such as our Shop page, New Arrivals page, Bathroom Shelf category page, Kitchen Organizer Shelf category page), the time you spend on each page, the links you click, product viewing history, search queries you submit on our site, and the timestamp of each of your visits.
  • ‌Cookie and Similar Tracking Data‌: We use cookies, web beacons, pixel tags and other similar tracking technologies to store small data files on your local device. These files help us remember your login status, save your shopping cart contents, remember your preferred language settings, analyze website traffic patterns, and deliver personalized product recommendations for home storage solutions that match your browsing interests. You can adjust your browser settings to refuse cookies at any time, but please note that disabling cookies may affect the full functionality of some parts of our e-commerce website.

2. How We Use Your Personal Information

We process your personal data strictly in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users located in the European Union, and all other relevant regulatory requirements. We only use your information for the following legitimate, clearly stated purposes:

  • ‌Order Fulfillment and Transaction Processing‌: We use your order information, shipping address and contact details to process your payment, arrange the delivery of your purchased bathroom shelf, kitchen organizer shelf or other home storage products, send you order confirmation emails, shipping tracking notifications, and handle returns, refunds and after-sales support services for your purchases.
  • ‌Website Functionality and Service Improvement‌: We analyze the automatically collected usage data to troubleshoot technical issues on [www.homecollectionshop.com], optimize our website loading speed, improve the layout of our product pages, adjust our product classification (including our Featured Products, New Arrivals sections) to make it easier for you to find the neat space storage solutions you need, and ensure that all visitors can enjoy a smooth, stable browsing experience.
  • ‌Account Management and Security‌: We use your account information to verify your identity when you log in to your account, protect your account from unauthorized access, send you security alerts when suspicious login activities are detected, and help you reset your password if you lose access to your account.
  • ‌Customer Support and Communication‌: We use your contact information and message content to respond to your inquiries about product specifications, stock status, delivery schedules, warranty policies, and any other questions you send to our team, to resolve your issues in a timely and effective manner. Our team is always ready to assist you at our official contact point: if you need immediate support, you can also reach us at our registered office address I. Retkovec 16A, 10000 Zagreb, Croatia, or call us on +385 1 201 2656 during our business hours.
  • ‌Personalized Marketing (With Your Explicit Consent)‌: If you have given us your clear consent to receive marketing communications, we will send you email updates about our new arrivals of compact kitchen and bathroom storage racks, exclusive discount offers, seasonal promotions, and user tips to help you organize every cluttered corner of your home. You can opt out of receiving these marketing emails at any time, by clicking the unsubscribe link at the bottom of every marketing email we send, or sending an opt-out request to silvryn@homecollectionshop.com.
  • ‌Legal Compliance and Fraud Prevention‌: We process your personal data when it is necessary to comply with our legal obligations under applicable laws, respond to valid legal requests from public authorities, detect, investigate and prevent fraudulent transactions, payment scams, and other unauthorized activities that may harm the security of our website, our customers and our business operations.

3. Sharing of Your Personal Information

We will never sell, rent or trade your personal information to third parties for their own commercial marketing purposes without your explicit prior consent. We may share your data only with the following categories of trusted third parties, and only to the extent that is necessary to deliver the services you requested:

  • ‌Authorized Service Providers‌: We share necessary information with carefully selected third-party service providers who assist us in operating our e-commerce business. These include payment processing providers to handle your secure payment transactions, logistics and delivery partners to ship your ordered products to your address, cloud hosting service providers to host our website and store your data securely, email service providers to deliver our order notifications and marketing emails (if you subscribed), and analytics service providers to help us analyze website traffic. All of these service providers are bound by strict data protection agreements that require them to protect your personal data, and they are not permitted to use your information for any purposes other than the specific tasks they perform on our behalf.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by law, court order, or valid official request from a competent public authority, or if such disclosure is necessary to protect our legal rights, defend our intellectual property, protect the safety of our customers, our employees and the public, and comply with applicable legal processes.
  • ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, asset sale, or other corporate reorganization of HOME Collection d.o.o., your personal information may be transferred as part of our business assets. We will provide you with advance notice before any such transfer of your personal data, to inform you of the change of controller and any relevant adjustments to your privacy rights.

4. Data Storage and Security Protection

Your personal data is stored on secure, encrypted cloud servers that comply with strict international data security standards. We implement a series of comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, loss or theft:

  • All sensitive payment information is processed through industry-standard end-to-end encryption protocols, and we never store your full credit card details on our own servers.
  • Our website uses SSL (Secure Sockets Layer) encryption for all data transmission between your browser and our servers, to ensure that all your personal data shared on our platform is protected during transfer.
  • Our internal access control system strictly limits the number of our employees who can access your personal information: only the team members who need to process your order or respond to your support request are granted access to the minimum necessary scope of your data, and all access activities are logged and audited regularly.
  • We conduct regular security audits, system vulnerability testing and employee data protection training, to continuously improve our data security capabilities and prevent accidental or malicious data breaches.

Please note that no data transmission method over the internet or electronic storage system is 100% completely secure. While we make every reasonable effort to protect your personal information, we cannot guarantee absolute, unconditional security of all data you share with us. If we detect a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with the requirements of applicable data protection laws.

5. Your Rights As A Data Subject

Under applicable data protection laws, you have a series of clear rights over your personal information we process. You can exercise all of these rights free of charge, by sending us a request to our contact email address silvryn@homecollectionshop.com, or contacting us via our registered address I. Retkovec 16A, 10000 Zagreb, Croatia, or our contact phone number +385 1 201 2656. The rights you are entitled to include:

  • ‌Right of Access‌: You have the right to request a copy of all personal information we hold about you, to get confirmation of how we process your data.
  • ‌Right to Rectification‌: If you find that any of your personal information in our system is inaccurate, incomplete or out of date, you can request us to correct and update that data immediately.
  • ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request us to delete all of your personal information we hold, under circumstances such as when your data is no longer necessary for the original purposes we collected it for, you withdraw your consent to the processing, or we have processed your data in violation of applicable laws.
  • ‌Right to Restriction of Processing‌: You have the right to request us to suspend the processing of your personal data, for example when you contest the accuracy of your data, when our processing is unlawful but you do not want us to delete your data, or when we no longer need your data but you need the data for legal claims.
  • ‌Right to Data Portability‌: You have the right to request us to provide your personal data that you submitted to us, in a structured, commonly used, machine-readable format, or to transmit that data directly to another data controller when technically feasible.
  • ‌Right to Object‌: You have the right to object to our processing of your personal data for our legitimate interests, or for direct marketing purposes at any time. After you submit an objection to direct marketing, we will immediately stop sending you all relevant marketing communications.
  • ‌Right to Withdraw Consent‌: You can withdraw any consent you previously gave us for processing your personal data, at any time. The withdrawal of consent will not affect the lawfulness of any processing activities we carried out based on your consent before you withdrew it.

We will respond to your valid data subject request within 30 calendar days from the date we receive your request. If your request is complex or requires additional time to process, we will notify you and extend the response period for a maximum of 60 days, in compliance with legal requirements. We may need to verify your identity before we process your request, to make sure that you are the legitimate owner of the personal data you are requesting access to.

6. Third Party Links

Our website www.homecollectionshop.com may contain hyperlinks to external third-party websites, including but not limited to social media platforms, partner recommendation sites, and third-party review platforms. When you click on these links and leave our website, this Privacy Policy no longer applies to the external sites you visit. We do not have control over the privacy practices, content and data protection policies of these third-party websites, and we are not responsible for the policies and actions of these external platforms. We strongly recommend that you read and review the Privacy Policy of every website you visit after leaving our platform, to understand how they collect and process your personal information.

7. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business operations, new features of our e-commerce platform, adjustments to legal and regulatory requirements, or feedback we receive from our customers. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and post the revised version on a prominent location on our www.homecollectionshop.com homepage, and send you a notification via email if you have an active user account with us. Your continued use of our website and shopping for our neat space home storage products after the revised Privacy Policy takes effect will be regarded as your acceptance of the updated terms of this policy. We encourage you to review this Privacy Policy periodically whenever you visit our platform, to stay informed about how we protect your personal data.

8. Contact Information

If you have any questions, comments, concerns, or complaints about this Privacy Policy, our data processing practices, or if you want to exercise any of your data subject rights mentioned in this document, please do not hesitate to contact us through the following official channels:

  • ‌Company Name‌: HOME Collection d.o.o.
  • ‌Official Website‌: www.homecollectionshop.com
  • ‌Contact Email‌: silvryn@homecollectionshop.com
  • ‌Registered Office Address‌: I. Retkovec 16A, 10000 Zagreb, Croatia
  • ‌Contact Phone Number‌: +385 1 201 2656