HOME Collection

Refund and Returns Policy

Effective Date: August 15, 2026‌

This Refund and Returns Policy applies to all purchases made through the official e-commerce website of HOME Collection d.o.o., hosted at www.homecollectionshop.com, the platform for our compact kitchen and bathroom small storage racks, sleek space-saving bathroom shelves, kitchen organizer shelves and other home organization products designed to turn every cluttered corner of your space into a neat, easy-to-manage cozy spot. This policy outlines clear, consistent terms for all return, exchange and refund requests submitted by our customers, and our core rule that ‌pure partial or full only-refund requests without product return are not permitted under any circumstances‌, which we will detail explicitly in the clauses below.

1. Core Policy Principle: No Only-Refund Requests Allowed

To ensure fairness for all customers and maintain the operational transparency of our store, we strictly do not accept any full or partial only-refund requests where you do not return the purchased physical products to our designated return address. No exceptions will be made for requests that ask for a cashback, store credit, or payment refund without the original ordered item being sent back and verified by our warehouse team. This rule applies to all product categories we sell on our site, including all bathroom shelves, kitchen organizer shelves, new arrivals and featured products listed on our Shop page. We will never process an only-refund application without receiving, inspecting and confirming the condition of your returned merchandise, regardless of the stated reason for your request.

2. Eligibility for Return and Subsequent Refund

You are eligible to initiate a valid return request that can qualify for a full or partial refund after we receive and inspect your product, only if your request meets all the following criteria:

  • You submit your return application within 30 calendar days from the date you receive your ordered home storage products.
  • The returned item is kept in its original, unmodified condition, with all original packaging parts, accessories, installation manuals and free bundled gifts that came with the order intact, without obvious man-made damage, scratches, stains or deformation caused by improper installation, misuse or overuse.
  • The product you plan to return is not categorized as non-returnable: customized personalized storage racks made to your exclusive size requirements, and final clearance marked items that are sold explicitly on our site as non-returnable, are not eligible for return.
  • You provide the valid order number, proof of delivery and clear photos that show the actual condition of the product, when you submit your return request.

3. Return Submission and Processing Steps

  1. ‌Submit your return request first‌: Do not send any product back to us before getting confirmation from our support team. You can send your return application to our dedicated support email silvryn@homecollectionshop.com, or reach out to our team via the Contact page on www.homecollectionshop.com to provide your order number and explain the reason for your return. Our team will respond to your application within 2 working days, and send you the detailed official return shipping address.
  2. ‌Ship the product back‌: After receiving our approval and the designated return address, send the product back with a traceable, insured shipping service. You will be responsible for covering the return shipping cost, unless the returned product has confirmed quality defects, or we shipped the completely wrong item that does not match your order at all. We strongly recommend you keep the shipping tracking number until our team confirms receipt of your returned package.
  3. ‌Warehouse inspection‌: After our warehouse team at I. Retkovec 16A, 10000 Zagreb, Croatia receives your returned parcel, they will conduct a full inspection of the product condition within 3 working days. If your returned item meets all our eligibility requirements, our team will notify you of the approval of your subsequent refund process.
  4. ‌Refund execution‌: The approved refund will be issued back to your original payment method within 7 to 14 working days. The actual arrival time of the funds may vary slightly depending on the processing speed of your payment service provider.

4. Special Circumstance Arrangements

If you receive a heavily damaged product during transit, or the confirmed quality defect of our shelf product affects your normal installation and use, you still cannot get an only-refund without returning the product. We can arrange a free replacement of your ordered brand new bathroom shelf or kitchen organizer shelf to you after you send the damaged item back, or process the full refund for you after we complete the return inspection, whichever solution you prefer. If you have any urgent concerns or questions about the return process, you can call our team directly during our business hours at +385 1 201 2656, and our service staff will provide you with step-by-step guidance.

5. Policy Adjustment and Contact

HOME Collection d.o.o. reserves the right to adjust the clauses of this Refund and Returns Policy according to business operational needs, and the updated version will be posted on the corresponding policy page of www.homecollectionshop.com. If you have any questions or disputes related to the terms of this policy, please contact us first via our official contact channels, and we will negotiate with you in good faith to reach a mutually satisfactory resolution.